VA takes key step to improve its website to provide Veterans an enhanced digital customer experience

VA takes key step to improve its website to provide Veterans an enhanced digital customer experience
WASHINGTON — This week the U.S. Department of Veterans Affairs (VA) took a key step in its digital modernization effort by revamping its website accessed by 10 million customers per month who use VA's tools and content online.
To improve this experience VA's Veterans Experience Office and VA Digital Service  gathered feedback from more than 5,000 Veterans, service members, their families, caregivers and survivors.
Many customers said they were having a frustrating experience, encountering a complicated collection of websites, forms, logins and tools.  Through feedback, VA learned that many of them struggled to find what they needed. By listening to Veterans and working across VA organizational boundaries, the new website shifts from a "VA as an organization" to a "customer-first" platform.
"Veterans, their families, caregivers and our many customers have successful online transactions in their day-to-day lives," said VA Secretary Robert Wilkie. "They should expect the same exceptional digital experience when coming to VA. Our customers will receive a more simple and intuitive experience when accessing our online front door – the new"
The new site contains homepage content that focuses on the top 20 tasks that 80 percent of VA's customer's need, the ability to login to receive a personalized experience and easy to understand plain language content. Logged in customers will find a dashboard summarizing the current status of services they receive from VA, whether those services are provided by the Veterans Health Administration – such as prescription refills or the Veterans Benefits Administration – such as claim status. Customers can also update their contact information in one location rather than visiting multiple VA websites or making multiple calls.
VA is demonstrating that it is possible for Federal agencies to give the American people the online experience they expect and deserve. VA has been identified as the "co-lead" of the White House cross-agency priority goal on improving customer service.
Here is the link:
Mark A. Meadows  (CBSP) (GCDF)
Community Employment Coordinator
John D. Dingell VA Medical Center
4646 John R. Street Detroit MI 48201
Phone: (313) 576-4950
Cell: (313) 608-7615
United States Marine Corps Veteran
VA Core Values: Integrity Commitment Advocacy Respect Excellence
VA Core Characteristics: Trustworthy | Accessible | Quality | Innovative | Agile | Integrated
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Post Newsletter

The Post will begin publishing a monthly Newsletter starting in December. The plan is to get information from the VFW, VFW Auxiliary, and the Marine Corps League. The write-ups will provide detail on upcoming events, Post information, membership news, charity work, and other significant information. We will assemble all submissions into a document that will be linked to the Internet for easy viewing and printed for posting in the Lounge. You will be able to access the newsletter three ways.

1.  Emails users will receive a hotlink via email. Click on the link to open the newsletter.
2.  The newsletter will be posted in the VFW Post Blog. A blog page is dedicated to the newsletter for viewing and archiving the document. The newsletter page is at the Blog right sidebar.
3.  The Post will print some newsletters for distribution in the Post Lounge.

The Post Officers hope you enjoy this new feature to keep you informed about VFW Post 4012.

Post membership drive

At our October VFW meeting, the 4th District Commander joined us and gave us a rundown on the lack of membership issue within the VFW.  The Commander asked the Posts to make more effort in getting new members or encouraging old members renew. We took his message seriously, and our Post formed a Membership Committee and started a Post membership drive.  We are asking that all our members try to help and recruit new veterans into the VFW with enrollment into our Post 4012. The Membership Committee, along with Post Officers, is supporting the drive, and letters from our Commander were sent out to possible eligible veterans. However, each of us needs to try and recruit. To help in that process, the Membership Committee created Post Business Cards for all members to use. These cards list contact and other information for the Post that can be given to VFW prospects you may meet while you are out and about. You can add your name and phone number on the back of the card to personalize it. The cards are located at the Post Lounge -- ask the bartender for a few.  Feel free to use them in your recruiting activity.
Thank You,
Gary DeMars - Post 4012 Membership Chairman

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VFW-4012 Northville Michigan · 438 S Main Street · Northville, MI 48167 · USA

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